FREE delivery on orders over £30 Earn Pooch Points with every purchase Hand-baked fresh in small batches Our physical shop is currently open for the 2026 Season!

Flat-rate delivery

£3.99

On all orders under £30 — one price, anywhere in the UK.

Free delivery

On all orders over £30

Spend a little more and we'll cover the postage. It's applied automatically at checkout.

Dispatch & arrival

2–5 working days

We aim to dispatch within 2 working days, and delivery usually takes another 2–5.

A kraft-paper parcel tied with twine beside a bag of hand-baked dog biscuits and a sprig of Highland heather
Posted from the Highlands

Baked in Durness, sent to your door

We're a small Highland business, right up in the far north-west of Scotland. It's a beautiful place to bake — but it does mean parcels sometimes take a little longer to reach you than they might from a warehouse further south.

Most orders travel with Royal Mail. Larger orders may go by courier instead, whichever gets your treats to you in the best shape.

We'd always rather be straight with you about timings than promise next-day and let your pup down.

Returns

Something not right?

Our treats are freshly baked and perishable, so we can't generally accept returns — but that's never the end of the conversation.

Get in touch and we'll put it right

If your order arrives damaged, is missing something, or simply isn't up to scratch, contact us as soon as you can and we'll sort it out. A photo of the problem helps enormously, and the sooner we know, the more we can do.

hello@poochsnacks.co.uk

Common questions

How much is delivery?
Delivery is a flat £3.99 on orders under £30, and free on anything over. The same rate applies right across the UK — no surcharges for being somewhere remote, because we know the feeling.
When will my order be dispatched?
We aim to have every order on its way within 2 working days of it being placed. You'll get an email with tracking details, where available, the moment it leaves us.
How long will it take to arrive?
Usually 2 to 5 working days after dispatch. Being based in the far north of Scotland, the first leg of the journey can add a day compared with orders sent from further south.
Who delivers my order?
Most parcels go with Royal Mail. Larger orders may travel by courier instead — whichever we think will get your treats to you in the best condition.
Do you deliver outside the UK?
Not at the moment — we currently deliver to UK addresses only. We'd love to go further one day.
My order arrived damaged. What now?
Please email us straight away at hello@poochsnacks.co.uk with your order number and a photo if you can. We'll get it resolved quickly.

Still stuck? Email hello@poochsnacks.co.uk and a real person will get back to you.