Frequently Asked Questions

No — you can check out as a guest. An account only takes a moment though, and it lets you collect Pooch Points, track your orders and check out faster next time.

All major credit and debit cards, plus Apple Pay and Google Pay where your device supports them. Payments are handled by Stripe — we never see or store your card details.

Get in touch as quickly as you can and we'll do our best. Once an order has been dispatched we can't recall it, but we'll always try to help.

Yes. You can use one promo code per order, and redeem Pooch Points alongside it. Two promo codes can't be combined on the same order.

A flat £3.99 on orders under £30, and free on anything over. The same rate applies right across the UK.

We aim to dispatch within 2 working days, with delivery usually 2–5 working days after that. There's more detail on our Delivery & Returns page.

Not at the moment — we deliver to UK addresses only.

You earn 1 point for every £1 you spend, and loyalty tiers earn a bonus on top. Points can be redeemed for money off at checkout.

From 50 points, which is worth £1.00 off. There's no minimum spend to redeem them.

No. They stay on your account for as long as it's open.

Everything we bake ourselves is made from natural ingredients with no nasties, in small batches. Alongside those, we stock a few carefully chosen lines from other producers — picked because they share our commitment to animal welfare and use natural ingredients too. Whichever it is, the product page lists the full ingredients and any allergens. If anything isn't clear, just ask.

Somewhere cool and dry, in a sealed container once opened. Our own treats are baked fresh without artificial preservatives, so they're best enjoyed within a few weeks. For the lines we stock from other producers, follow the dates and storage advice on the packaging.

Most of our treats suit dogs of all ages, but every dog is different. Check the ingredients on the product page, and have a word with your vet if your dog has specific dietary needs.